At Glow & Clay, your satisfaction means everything to us. Each piece is hand-crafted and hand-painted by skilled Moroccan artisans, making it truly unique. Slight variations in color, size, or detail are not flaws — they’re the mark of authentic craftsmanship and what makes your item one of a kind.
Shipping
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Orders are carefully packed and shipped from California within 1–2 business days.
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Shipping rates are calculated at checkout based on carrier, weight, and destination.
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You will receive tracking details once your order has been shipped.
Returns & Exchanges
If you’re not completely satisfied with your purchase, we’re here to help.
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Please contact us within 7 days of delivery at glowclay@glowandclay.com to request a return authorization.
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Items must be unused, undamaged, and returned in their original packaging.
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Unauthorized returns may be subject to a 20% restocking fee.
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Approved returns will be refunded to your original payment method, minus a 10% restocking fee to cover handling.
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Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.
Damaged or Incorrect Items
We take great care in packaging, but if your item arrives damaged or the wrong product was sent:
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Please notify us within 3 days of delivery with clear photos of the item and packaging.
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Once approved, we will quickly arrange a replacement, exchange, or full refund at no cost to you.
Non-Returnable Items
For hygiene and personalization reasons, the following items cannot be returned:
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Custom or personalized orders
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Final sale items
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Items reported damaged after the 3-day window
Refunds
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Refunds are issued within 5–10 business days after we receive and inspect the returned item.
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Credit will be applied to your original payment method, minus any applicable restocking fees.
✨ Every Glow & Clay piece carries the story of Moroccan craftsmanship into your home. Thank you for supporting artisan tradition and handmade beauty.